![]() If you would like to initiate a claim investigation, please fill out the form to the left or download the form and submit to the address provided. Skyway cannot assume responsibility for damage claims created by circumstances beyond its control, including, but not limited to the following: ![]() Overcharged tolls must be corrected through the E-ZPass agency that issued your transponder (e.g., Illinois Tollway for I-Pass) and follow the specific agency rules for claims. You can also find useful information and resources on our website, such as I-PASS account management, toll payment options, and road condition alerts. You can call, email, or visit one of our customer service centers or oases. If you believe your transponder or credit card was overcharged for your toll, please fill out the form to the left and a customer service representative will contact you. If you have any questions or concerns about the Illinois Tollway, its services, or its policies, you can contact us through various channels. 'Your balance and deposit will be refunded within 45 days of receipt, less any administrative fees provided the transponder is returned in good condition.' Of course, you can re-activate your account. and is located at: Illinois Tollway Headquarters 2700. and are located at: Belvidere Oasis (I-90) Chicago Southland Lincoln Oasis (I-294/I-80) Lake Forest Oasis (I-94) The Customer Service Center at the Downers Grove Tollway Headquarters is open from 8:00 a.m. Our customer service representatives have no way of verifying cash toll payments, so they are not authorized to provide receipts for those transactions. The letter should include your name and return address. The Customer Service Centers at the oases are open from 10 a.m. If you need a receipt for CASH payment, you must request one from your toll collector AT THE TIME OF PAYMENT.
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